Recoveries Manager
Meet Our Recruiter
About the Role
Our client operates in a fast paced, high accountability environment shaped by US ownership with ambitious growth expectations. This is a demanding, delivery focused business where pace, judgement and resilience matter. It will suit self-starters who thrive in change rather than fixed routines.
Purpose of the Role:
The Recoveries Manager is responsible for supporting oversight for insolvency events and recovery activities across the portfolio, ensuring effective processes are in place to manage and reduce problem debt both on and off system.
The role combines hands-on case management, working cross-functionally to enhance recovery performance, minimise loss exposure, and deliver improved P&L outcomes.
Primary responsibilities
• Identify trends and tailor recovery approaches to enhance recovery rates.
• Drive recovery processes to improve efficiency and P&L impact.
• Manage external legal fee management and ensure effective recovery strategies.
• Keep accurate case records and maintain levels of activity to support onward recovery.
• Manage P&L reconciliation, provision management and contract termination processes.
• Maintain the highest standard of service delivery, and SLA compliance
• Review accounts for activity, for supplier and partner risk/trends.
• Monitor KPIs, insolvency and recovery metrics drive continuous improvement.
• Ensure transparent business awareness of any problem debts cases and portfolio risk.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.
• Manage exposures in line with funder policies and procedures.
• Maintain proactive relationships with external suppliers to support business activity.
• Assess forbearance credibility of borrower's recovery plans and oversee implementation.
• Liaise with appointed Solicitors, Insolvency Practitioners, and/or Receivers to recover debts, and communicate with borrowers as appropriate.
• Maintain a comprehensive understanding of debt recovery reporting in ALFA.
Your Background
• Proven experience in managing problem debt and recoveries.• Strong negotiation skills and the ability to manage complex customer situations.
• Excellent analytical, administrative, and relationship-building skills.
• Proficiency in Microsoft, ALFA and Excel and the ability to work unsupervised.
• A committed, enthusiastic, and flexible approach
• Self-motivated, highly organised, and methodical, with strong attention to detail.
• Adaptable and flexible, with the ability to operate effectively in a dynamic environment.
• Capable of meeting deadlines while managing competing priorities.
• Able to quickly learn and adopt new processes and procedures.
• Strong interpersonal skills, with the ability to build rapport and communicate effectively.
• Demonstrates initiative and works well both independently and as part of a team.